Which ITIL process is NOT listed among the essential processes for rapid incident resolution in Network Operations?

Which ITIL process is NOT listed among the essential processes for rapid incident resolution in Network Operations?

• A. Incident management
• B. Problem management
• C. Change management
• D. Capacity planning

Answer: (D)

Rapid incident resolution in Network Operations relies on incident management to detect and restore service quickly, problem management to identify and address the underlying cause, and change management to safely implement fixes without introducing new risks. Capacity planning, by contrast, is about forecasting demand and ensuring enough resources over time; it’s a proactive activity that helps prevent incidents but isn’t a reactive process used to restore service during an incident. So capacity planning isn’t one of the processes directly employed for rapid incident resolution, even though its insights can reduce future outages.

Rapid incident resolution in Network Operations relies on incident management to detect and restore service quickly, problem management to identify and address the underlying cause, and change management to safely implement fixes without introducing new risks. Capacity planning, by contrast, is about forecasting demand and ensuring enough resources over time; it’s a proactive activity that helps prevent incidents but isn’t a reactive process used to restore service during an incident. So capacity planning isn’t one of the processes directly employed for rapid incident resolution, even though its insights can reduce future outages.